EXQUISITE HOTEL CONSULTANTS RECRUITMENT SERVICES IS RECRUITING...
Broadly and highly skilled, motivated and experienced senior hospitality candidate.
Warm Cape Town greetings to our supporters in 77 countries across the world...
Our Recruitment arm has pleasure in offering the following highly and broadly skilled candidate to our hospitality industry clientele.
This lady's situation is of such a nature that she is looking for either a consultancy opportunity or a commission-based opportunity.
She is self-driven and can offer:
Training to existing hotels and guest houses’ different departments
Placements/recruitments nationally with her network
Inspections/Audits and implementations of systems and procedures to streamline various departments within a Hotel
These are just a few skilled areas that she excels in. Please take the time to peruse her redacted CV below and see if there is an opportunity within your group and or company.
Please call me in confidence.
Exquisite Hotel Consultants
Cell: +27 (0) 84 413 1071 / +27 (0) 61 716 6951
Landline: +27 (0) 21 554 0283
Email: cliff@exquisitehotelconsultants.com
Web: www.exquisitehotelconsultants.com
(As usual, I remind you not to reply via our newsletter's email address, as it is a no-reply address. Please use cliff@exquisitehotelconsultants.com instead.
_______________________________________________________________________
SECONDARY EDUCATION Rob Ferreira High School 1998 – Matric
TERTIARY EDUCATION (copies of certificates & Diplomas available in PDF format)
QUALIFICATION: Diploma: Fundamentals in HR Management
DETAIL SUBJECTS: Fundamentals, training, and development,
QUALIFICATIONS: Diploma: PR Consultant
DETAIL SUBJECTS: General Office Practice, Word Processing, Life
Skills, Basic Principles of PR, Business
Communication, principles Of Customer Service,
MS Excel; Powerpoint, business Economics
SHORT COURSES (copies of certificates & diploma’s available in PDF format)
-Coach Learners: Occupation Direct
-Education, Training and Development (ETD) Practice
-Hospitality Skills Development Programme
-Environmental – CARNIVAL
-Crowd Management – CARNIVAL
-Crisis Management and human behaviour course – CARNIVAL
-Train the Trainer for Qualified Persons – Vessel Familiarization – CARNIVAL
-Recruitment Consultant – RPL – Kelly Group
-Lobster Ink – Front office Short courses
-Lobster Ink - Housekeeping Professional / Health & Safety / HSKP Short Courses
-Colour Accounting for Hospitality Managers – It’s a Breeze - TSOGO
-Skill Builder Manage Function 2017 – TSOGO
-Facilitation for impact – NQF Level 5 – 2017 – The training Edge
-Managing Housekeeping Operations 2018 – TSOGO (Also facilitator to rest of Nodal)
-WSET Level 1 Award in Wines-Pass - 2019
-WSET Level 2 – Award in Wines - Pass with Merit – January 2020
-Level 1 Web Page design – IKIND - 2020
-Advanced Digital Marketing – Digital School of Marketing (Started in June 2020)
MS Word; MS Excel; MS PowerPoint; MS Outlook; Pastel, GAAP, Opera, Semper, Nightsbridge, Bookings.com, Expedia
SUMMARY OF MANAGMENT EXPERIENCE:
General Management of a boutique hotel (2+ years)
Business Development Manager (Innstaff)
Head Housekeeper of two 5* lodges + Managing 52 house staff village (Singita Ebony & Boulders Lodges)
Executive Housekeeper for 2 x five-star Tsogo properties (IHG Sandton Towers & Beverly Hills)
Project Management of huge Renovation projects as well as roll-out of contracts
Housekeeping Management of a cruise ship (1062 rooms)
Property Management of a portfolio consisting of 24 commercial buildings
Human Resource Management – Full Function
Training & Development facilitator
Logistic & Import Management
Administration Management
Business/ Branch Management of an industrial laundry
Customer Care/Guest services (International)
Laundry & Housekeeping Contract Management
Debtors & Creditors – Bookkeeping
1. DESCRIPTION: Veterinary
DATES:1 May 2022 till current
Day to day running of the practice’s reception
Opening and closing the practice
Daily cash management (float) and cash ups
Scheduling appointments / Drawing client cards / updating information / print consent for treatment
Welcoming clients and patients/weighing pets / inform the Dr. their patients are here
Capturing treatment and medication on the clients accounts / taking payment for each invoice
Weekly follow up courtesy calls to follow up with the clients regarding their pet’s well being
Contact all clients who’s pets are due for vaccines to remind them
Creating and posting all FB & Instagram posts for the clinic
2. COMPANY: Hartford House Hotel – Midlands
DESCRIPTION: Hospitality – Hotel
DATES: July 2019 – 4 April 2022
SALARY: R45 000 + 50% of medical aid
REFERENCES: Refer to last page – References
Day-to-day running and management of entire hotel – 17 rooms, 2 restaurants, gardens, and Wellness centre
Oversee the operations functions of the hotel, as per the Organizational chart
Day to day Staff management
Managing, driving, and monitoring guest satisfaction and feedback
Plan, Manage and action all social and digital media platforms (FB, Instagram, Website & Twitter)
Plan, select and action print media, influencers, and bloggers within the marketing budget
HR management includes 41 staff comprising of Permanent& Casuals
Provide leadership and strategic planning to all departments in support of the Hotel’s service culture
Responsible for managing the Hotels management team (HOD’s) to ensure overall hotel targets are met
Handling all guest complaints and overseeing the service recovery procedures.
Responding to all Trip Advisor and guest feedback reviews
Overseeing Reservations department ensuring that revenue is optimized through rate yielding, specials, updating booking channels and contacting guests prior and after their stay
Overseeing the reception, check- in and departure processes to ensure all policies & procedures are followed
Managing the activities at the hotel and on the property including facilitating the stud tour
Ensuring bespoke guest experiences are implemented and managed
Managing the Front of House team (Restaurants) directly. Since the FOH manager left in May 2019, this position was not replaced
Controlling all beverage stock and the management of the GAAP POS system (capturing etc)
Managing Asset register including all operational equipment
Managing the upkeep of furniture in the hotel rooms and public areas
Managing the Housekeeping team and room quality directly. Since the HOD left, this position was not replaced
Responsible for accurate Stock controlling (OE, Cleaning, Guest Supplies, beverages and other)
There were no set budgets or targets in place
I focused on reducing costs and expenses and growing revenue
Managing suppliers and contractors (Contracts / SLA’s / invoices)
Flowers for the entire hotel – ordering and implementing
Overseeing the gardening team and the upkeep of the grounds
Overseeing the maintenance team and the upkeep of the property
Tracking and motivating staff to achieve higher departmental guest feedback scores and productivity
Welcoming and rooming guests
Hosting dinners and functions
Quoting, converting& co-ordinating on all function and wedding enquiries
Assisted in updating the Wine list with a deadline of 5 days (my first 5 days) and submitting it for the Diners Club awards. This wine list achieved a Diamond award in 2019
Significantly improved the efficiency of the reservations department and interaction with the guest request.
In my first month, I rescued bookings to the value of R110 000 by directly contacting guests
I implemented a much better interaction on Trip-Advisor
Proposed and implemented a guest review system and as a result, we can track guest feedback more effectively
The implementation of Beverage stock controls
In my 3rd – 5th month I implemented storeroom procedures to reduce stock movement and access
All storerooms were re-organized and many expired stock items were found and removed
I managed the process of the menu rebuild on the GAAP POS system,
Implemented and trained the GAAP stock management and movement process
Improved the stock count procedures by following procedures of left to right and thereby ensuring accurate stock figures
All GAAP capturing of invoices, stock counts and daily movement of stock was done by myself
Ensured exponential growth on social & digital media platforms.
All content and posting managed by myself
Website errors were corrected with the assistance of IKIND
Many influencers and bloggers were invited to stay and create content that was shared on
Marketing and Print media was improved
Barter agreements resulted in many articles and adverts in relevant magazines
We attended a wedding expo and started networking with the organizers
I re-established relationships with 4 significant wedding clients (dates were set for 2 months after my start date)
Successfully hosted all 4 weddings to the client’s great satisfaction (see some ref letters)
One of these weddings was the biggest Hartford has hosted – 250 guests
Since then, I have co-ordinated over 20 weddings at Hartford – all bespoke and successful.
Improving restaurant service by implementing a better-managed floor plan and management of the PASS
Training waiters both by external silver service trainers but also on the job
Improving wine pairing service by ensuring all new waiters (3 out of the 4) attends KZN school of wine basic course and the supervisor completed WSET level 1 & 2
During Covid, the property was sold, and the new owner invested to renovate the hotel
I project managed half of phase 1 and the complete phase
Successfully managed the suppliers, the costs, and the communication
In December 2020, I worked with a small team and re-launched and opened Hartford House Hotel. It has since grown so much and has become well known.
5-star Boutique hotel Grading
Under my management, the hotel achieved a 5-star boutique hotel grading by the Tourism South Africa grading council. The star rating was taken away in 2016.
New Corporate Identity & Website
In 2021, the hotel launched a new Logo, CI and with that a new website. All the work (text picture selection, proofreading and coordination with the designers) was managed by me.
Updating all 3rd party websites of booking agents and so much more was also updated and co-ordinated by me.
Distell Inter Hotel Challenge 2021
Entered and mentored a team for this renowned challenge
Team consisted of a baker, pastry chef, hot chef, barista, wine steward and concierge
Hartford team won the following awards:
Best Dessert wine pairing
3. COMPANY: The Beverly Hills Hotel
DESCRIPTION: Hospitality – Hotel - Laundry& Housekeeping
DATES: July 2016 –June 2019
SALARY: R52 000 CTC plus an annual bonus
Day to day running and management of entire department – 89 rooms, restaurants & public areas
Implementing and maintaining Tsogo standards
Completing monthly online standards audits
HR management includes 48 staff comprising of Permanent, casual staff and outsourced
Also chaired and initiated many disciplinary enquiries for the entire KZN TSOGO node
Managing Asset register including all equipment
Managing the upkeep of furniture in the hotel rooms and public areas (cleaning, upholstery etc)
Managing all refurb projects
Planning projects with Maintenance and suppliers
Scheduling rooms out of system
Writing project plans for each department &Updating on project statuses as they progress
Linen Management (stock control, healthy replacement schedule, laundry, quality and ordering)
Stock controlling (Operational equipment other, Cleaning & Guest Supplies)
Financial management of Rooms department
Submitting annual budgets and managing entire budget line successfully
Overall budget per month = R700 047.00 (R8 400 564.00 a year)
Budget lines included Salaries/wages, cleaning, Guest supplies, OE Linen, OE other, Uniforms, Other contract cleaning, Laundry bulk, laundry uniforms, Pest control, plants &décor, printing & stationary
Preparing monthly commentary on financial performance in these budget areas
Managing supplier and contractors (Contracts / Service Level Agreements / invoices)
Flowers and plants for the entire hotel – ordering and implementing
Tracking and motivating staff to achieve higher departmental E-guest feedback scores
Improved the e-guest score from 82% to an average monthly score of 93%
Monthly duty manager shifts
Staying in the hotel from a Friday – Monday and managing all departments, guest complaints and overseeing general operations
Implementation of innovations to fine-tune guest experiences
Find tuning & implementation of new Turndown services
Assisting with the planning, preparations and hosting of events and functions at the hotel
Managing the TSOGO kids’ program on site during weekends and holiday periods
Improved the overall departmental guest feedback score from 82% to a monthly average of 93%
Reduced linen losses and improved controls
Turned a completely dysfunctional department into a successfully running department
Implemented storerooms, procedures, layouts, and controls
Turned the departmental profit from 52% to a monthly average of 72% by managing the budgets closely and effectively
4. COMPANY: Intercontinental Johannesburg Sandton Towers (IHG / TSOGO)
DESCRIPTION: Hospitality – Hotel - Laundry& Housekeeping
DATES: November 2014 – July 2016 (Transferred to Beverly Hills)
Day-to-day running and management of the entire housekeeping department – 231 rooms and public areas
Implementing all IHG standards and ensuring they are maintained and ready for annual IHG audits
Financial management of the Rooms department
Submitting annual budgets and managing the entire budget line successfully
Overall budget per month = R539 040.00 (R6 468 480.00 per annum)
Budget lines included Salaries/wages, cleaning, Guest supplies, OE Linen, OE other, Uniforms, Other contract cleaning, Laundry bulk, laundry uniforms, Pest control, plants & décor, printing & stationary
Preparing monthly commentary on financial performance in these budget areas
HR management includes 78 staff comprising of Permanent, Flexi and Casual staff
Capturing and submitting 3 different payrolls
Training and development (Lobster ink and OJT)
Productivity Reports (Rostering effectively)
Managing Asset register including all equipment
Overseeing Boston’s on-site Guest laundry/dry leaning depot (quality control, equipment & staffing)
Monthly scrapping and damages
Monthly stock counts (bi-annual pack out stock takes)
Maintaining a healthy replacement schedule (purchasing) to ensure Par levels are maintained
Implementing, managing and monthly tracking of environmental policy and saving thereof
Stock controlling (OE, Cleaning & Guest Supplies)
Weekly and monthly ordering
Flowers, plants & decorations for the entire hotel – ordering and implementing of seasonal themes
Tracking and motivating staff to achieve higher departmental Heartbeat scores (E-guest feedback)
Monthly duty manager shifts
Staying in the hotel from a Friday – Monday and managing all departments, guest complaints and overseeing general operations
5. COMPANY: Royal serve Cleaning
DESCRIPTION: Hospitality – Laundry & Housekeeping
DATES: June 2013 – October 2014
Managing the Operations of different Housekeeping & Cleaning Contracts (Hotels)
Assisting with the Management of the Industrial Laundry (Servicing hotels in Gauteng)
Client Liaison & Retention
Managing Staff on the various sites/hotels
Recruiting Staff for the various sites/hotels
Training and managing productivity of Staff (Housekeeping & Laundry)
Human Resource Administration (Contracts, weekly and monthly Payroll, discipline etc.)
Financial Management of each Contract (including budgeting, controlling, and reporting)
Quality Management of each Contract/Site (Audits and inspections)
Management of Stock & Consumables (including chemicals and Linen Stock takes)
Management of Machinery & Equipment for all sites and keeping asset register up to date
Health & Safety Management on all sites – implementing and managing
Project Optimization, Marketing & Sales – calling on new clients
6. COMPANY: InnStaff Hospitality Staffing Specialist – Subsidiary of Kelly Group
DESCRIPTION: Hospitality and Tourism / Hotel
DATES: November 2011 – June 2013
Developing the entire Housekeeping model from Scratch (workflows, offerings, schedules, uniforms, etc.)
Developing and implementing reporting documentation for each site
Co-ordinate with Marketing regarding press releases, web page, Launch planning etc.
Designing marketing material such as presentations and brochures
Sales &Pipeline – prospecting clients, setting up appointments, compiling needs analysis, drafting final
proposals and closing the deals
Working out correct costing & Budgets for each contract
Procurement of equipment and chemicals (setting up preferred providers)
Pre-Roll-out planning – site specific
Recruitment of staff for each contract
High level Training of new recruits (Induction, Customer Services, H & S and Housekeeping)
HR – responsible for all employee contracts, discipline, payroll (using biometric systems) and on-going performance assessments
Pre-Audit inspections (preparing clients for health audits and voluntary Q-pro audits)
Managing the Account Executives for all Housekeeping sites (Labour & Full Risk sites)
Client liaison – attending progress meetings, communicating daily to all clients, networking and problem solving for each site
Submitting monthly reports for each Housekeeping site (Performance, chemical usage, HR Report)
Food & Beverage training at various clients/restaurants in the Montecasino complex
Kitchen safety and hygiene
7. COMPANY: Singita & Sabi Sand – Ebony & Boulders Lodges
DESCRIPTION: Hospitality and Tourism / Hotel
DATES:1 March 2010 until 2 November 2011
AWARDS: 2nd best Hotel in the world 2011 – Travel and Leisure Magazine (18 months after I started)
2010 – Most improved department of the year (9 months after I started)
2010 – Most improved Guest Feedback Scores – 3rd place (9 months after I started)
Managing the housekeeping departments for two 5* lodges (12 luxury suites each)
Complete staff management (37), including Leave management, training, discipline etc.
Facilitating learner ship programs on THETA standards with community – and focused on training and development of own staff.
Managing two lodge laundries (training, quality control and maintenance of equipment)
Caring for and reporting on antique furniture (over 52 items)
Controlling two storerooms (1 at each lodge) that supplies the lodges of every guest amenity (this
includes candles, linen, room amenities, stationary, room cutlery & crockery etc)
Procurement, ordering and stock control for both storerooms
Controlling 5 budget lines (cleaning; replacement linen; laundry and guest amenities for each lodge +staff village budget line). This includes month-to-month reporting and yearly budget forecasting submissions.
Maintaining all equipment
Assisting FOH team with check ins and customer services
Hosting Guests in the evenings.
Assisting with planning and setting up of bush functions, boma dinners and drink stops out in the bush.
Designing, training, and implementing different types of turn down services
Writing of SOP manual that will standardize all Singita properties.
Managing the 52-house staff village on site. This includes:
-Managing 11 staff members & staff laundry (6 x industrial washers and dryers + 3 staff members)
-Managing the staff village (gardens, maintenance of rooms, furniture & day to day occurrences)
8. COMPANY: Carnival Cruise Lines – Miami – USA
DESCRIPTION: Hospitality and Tourism / Cruise line
DATES: October 2008 to 26 June 2009 on the ship “Carnival Pride” (1062 rooms
Consisting of suites and penthouses + 3 restaurants + 4 Show Rooms +
Shops + open deck pool area + Spa)
REASONS FOR WANTING TO LEAVE: Contract work
REFERENCE: Letter from Carnival available on request.
The Senior Assistant Housekeeping Manager is responsible for assisting Housekeeping Manager in the overall operations of daily housekeeping, as well as planning, organizing and Training of Assistant Housekeeping Managers. See the following duties/responsibilities:
Ensure all housekeeping and Laundry staff complies with company standards regarding dress and appearance (165 crew component)
Have a comprehensive knowledge of all areas of the Housekeeping Department
Oversee all aspects relating to the cleaning of the entire ship
Ensure that all team members are following appropriate safety procedures regarding equipment and chemicals at all times and comply with USPH (public health) regulations
Ensure that all team members report for duty in a timely manner and are issued with the relevant tools of the trade to carry out daily tasks
Hand out all work assignments to each team member. Follow-up on tasks assigned to team members regarding job quality and efficiency
Oversee training of new team members on assigned tasks, proper handling and use of chemicals and equipment as well as training on basic safety and garbage management programs implemented by the company.
Ensure that all operating inventories are accurate and timely ordering of supplies
Responsible for reviewing and assisting performance appraisals/evaluations of team members based on the company policies and guidelines
Receive reports from the assistant housekeeping managers and summarize each individual result for the state room steward ratings
Prompt reporting of all repairs and maintenance on the ship as well as followed-up on repair requests
Oversee all machinery used by the department and ensure assistant housekeeping managers’ report any faults
Responsible for inspecting VIP staterooms and taking care of any special requirements
Liaise between management team and Housekeeping Manager
Report/record incident regarding guest and crew related issues to the Housekeeping managers
Meet and greet with guests regarding complaint resolutions
Social duties including meet and greet at the captain’s party
Scheduling and overseeing duties of the floor supervisors
Ensuring CCL Standards at all time.
Crew needs/ staff requirements report & Updating and finalizing CPG (crew gratuity report – salary)
9. COMPANY: City Property Pretoria (Octodec Portfolio)
DESCRIPTION: Property Development and Management
DATES: 28 October 2007 – end of September 2008
REASONS FOR LEAVING: Got the opportunity on a cruise ship and wanted to travel.
Managing a portfolio of 24 buildings (commercial and retail).
Responsible for budget planning& budget reporting for each property,
Overseeing Full maintenance on all buildings and Managing all gardening, pest control, security, and cleaning needs of all the properties in the portfolio
Sales & renewing of tenant leases and/or rental agreements.
Managing staff and contractors at each building.
Customer Relations, building and maintaining relationships and good communications with each client
Submitting weekly and monthly operational reports to direct report (Portfolio Manager)
10. COMPANY: Twiice International, Johannesburg
DESCRIPTION: Importing of Designer Furniture
DATES: July 2005 to 10 October 2007
Facilities -All internal & external communication, PR-related duties such as facilitating photo shoots, Advertising, assisting with the Internal & External newsletter, planning and facilitating all company functions/launches/teambuilding. Management of 5 facility staff including Receptionist with all admin duties, menu planning for canteen, stock purchasing & Control, liaising with all suppliers for building& garden maintenance, dealing with security company, office equipment management, management of staff cell phones responsible for entire fleet management insurance staff uniforms; assisting 2 directors with arrangements/documents; managing all lease agreements and daily contact with all tenants;
Human Resources - Planning & Overseeing Training & Development; Completing & Submitting of SDP & EE plan; Managing entire BEE rating process, managing leave processes & summaries;
handling disciplinary and counselling sessions; responsible for all HR admin; individual sales analysis& performance according to target management; Coaching line managers on employee Ben, rights etc; performance management and systems, drafting job offers and contracts, drafting job descriptions, drafting & controlling management contracts; responsible for entire recruitment & selection process ; reviewing policies & procedures, managing employee benefits (UIF, Pension, Medical, Workman’s Comp); Preparing Payroll on Pastel Payroll
Logistics and import controller - Managing the department; placing orders with oversees suppliers; updating delivery overview schedule (daily); checking order confirmations from suppliers; following up on orders and making sure orders are out of the factory on time; arranging deliveries per week via LCL/FCL or airfreights; following orders from the time they leave the port/airport up until delivery to Twiice; checking shipping invoices; Communicating shipment information with shipping agents; communicating with Vitra/Ahrend (suppliers) for shipping details; planning job through to the delivery at projects and clients; arranging transport when necessary; Update (inform) sales department when goods arrive; check shipping agents and transport company’s invoices and submit to accounts department for processing; preparing import documentation (bills of entry, worksheets, airway bills)for payment, Check and arrange estimated shipping costing for new projects; updating the logistics files original documentation//payments/local creditors; point of contact for suppliers; orders; invoicing; support of finance department to achieve accurate costing; preparing documentation for L/C’s
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