Warm greetings from the fairest city of them all...Cape Town!
Our Recruitment arm is offering the services of a highly skilled, knowledeable and experienced restaurant front of house manager. He would be an asset to your hospitality establishment and is able to work anywhere in Southern Africa.
Please contact me in confidence with regard to this candidate.
Best wishes
Cliff Jacobs
Managing Principal
Exquisite Hotel Consultants
CAPE TOWN
Cell: +27 (0) 84 413 1071 / +27 (0) 61 716 6951
Landline: +27 (0) 21 554 0283
Email: cliff@exquisitehotelconsultants.co.za
Web: www.exquisitehotelconsultants.com
Below please find his RESUMÉ (in Italics):
Introduction
Experience
The Great Cape Trading Company
Front of House Manager
2021 - Current
Key Roles and responsibilities
● Responsible for overall management of restaurant and deli.
● Oversea staff members including interviewing, hiring, training, and scheduling employees.
● Exclusively handle and account for all cash on hand.
● Ensuring highest operational quality of restaurant by ordering materials, beverages and food.
● Exemplified the best customer service to all our guests contributing to a repeat customer base.
● Maintained strong vendor relationships
● Develop strong communication and line reporting procedures to guide service implementation
making improvements or changes where required
● Adhering to food safety regulations
● Responding efficiently and accurately to restaurant customer complaints
With a commendable hospitality record and performance, a diverse portfolio of skills and knowledge
acquired throughout my career, I believe that my skills and knowledge will be a valuable asset to any
organization and I will make a meaningful contribution to the achievement of the company's goals and
objectives.
I value rewarding work, creating value, and building profitable, lasting relationships with all
stakeholders. I have excellent planning and organizational skills, with great attention to detail. I am
team-oriented, ambitious and a goal-oriented person who is confident in the ability to get my message
across in a compelling way.
I am a passionate person with innovation and vision. I have excellent communication skills to work
with other teams, am highly motivated, can complete tasks efficiently and skillfully, and make strategic
decisions. Lastly, I am an assertive, interactive individual focused on pursuing challenging employment
opportunities that encourage development, professional growth, and leadership in a multifaceted,
merit-based career.
Experience
Owner / Director
Carluccis Blouberg | Cape Town 2019 - 2021
Key Roles and responsibilities
● Reviewed work procedures and operational problems to determine ways to improve service,
performance and safety.
● Monitored food preparation methods, portion sizes and garnishings and presentation of food
to ensure the food is prepared and presented in an acceptable manner.
● Established standards for personnel performance and customer service.
● Investigated and resolved complaints regarding food quality and service.
● Monitored compliance with health and safety regulations regarding food preparation and
servicing.
● Hired, trained, directed and dismissed employees.
October 2022
General Manager
Salsa Mexican Grill 2018 - 2019
Key Roles and responsibilities
● Responsible for the day to day running of the restaurant
● Responsible for the daily operations of the restaurant as well as overall direction, profitability,
and reputation.
● Coordinating staff, observing the preparation, and serving of food
● Adhering to food safety regulations, allocating resources, administering payroll
● Ensuring overall customer satisfaction.
● Keeping control of food and labour costs.
● Maximising all business opportunities to drive sales
Franchise Support Manager
2015 - 2018
● Key Roles and responsibilities
● Responsible for the head office communications and training for all Brooklyn Brothers Stores
● Agreeing and managing budgets
● Menu planning and new menu rollout, New Store Rollouts
● Ensuring store compliance according to the Franchises Guide to Service excellence
● Handling customer enquiries and complaints
● Overseeing store stock levels
Fournews Development | Johannesburg
Experience
Bar Manager
News Cafe Hatfield | Pretoria 2012-2015
Key Roles and responsibilities
● Led bartender and barback recruitment , training and managing of performance evaluations,
employee relations and benefits.
● Built rapport with restaurant guests and ensured an organic, enjoyable and memorable
experience.
● Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended
service area.
● Voted best coffee bar in the franchise group 2013
Function Manager/ Bar Manager
Thirst Bar Services | Johannesburg 2009 - 2011
Key Roles and responsibilities
Responsible for all creative, technical and logistical aspects of events and functions inclusive of a
natural sense of organization, a “big picture” mind for the goals of the event and function, as well
as a creative mind for tackling the details and atmosphere of an event and function.
● Identifying the best way to carry out the event and function and to identify the target audience.
● Planning and coordinating all aspects before any can be executed.
● Management of the budget of the function and responsible for negotiating low prices on behalf
of the client.
● Hiring of staff and equipment if and when required.
● Champion for motivating, communicating, guiding, and encouraging team members inclusive of
coaching, assisting with problem solving.
● Negotiating the best pricing possible beneficial to the client.
● Management and arranging publicity of the function and event.
● Ensuring that all the technical details are in place, including rigging, sound, lights and video.
● Planning, organizing and motivating team members to achieve function goals.
Personal Details
Languages
Nationality: South Africa
Drivers LIcense: Code EB
English
Afrikaans
Core Skills
Commercial Awareness | Food Safety |
Sales | Flexibility | Restaurant Operations |
Customer Service | Inventory Control
Personal Attributes
● Analytical approach
● Detail Oriented
● Multi-tasking ability
● Diligent and results-oriented
● Emotional intelligence and empathetic
● Enthusiastic
● Assertive and integrity
● Persuasive, encouraging and motivating
● Self-confidence and energetic
● Problem-solving ability
Key Highlights
● Excellent interpersonal, verbal and written
communication skills.
● Able to work as part of a team or
independently to achieve objectives.
● Excellent planning and organisational skills
with a strong attention to detail and
follow-up.
● Highly adaptable with a commitment to
achieve extraordinary results.
● Strategic thinker with a dynamic approach
to problem solving and strategy
formulation.
● Goal-oriented, displaying a true passion to
ensure the attainment of goals.
● Proven ability to communicate a clear
vision and agenda.
● Able to conform to shifting priorities,
demands and timelines through analytical
and problem-solving capabilities.
● Reacts to project adjustments and
alterations promptly and efficiently.
Education
Senior Certificate – Pretoria Boys High
School | Pretoria | South Africa (2003)
Certificate in HIV / AIDS Care and
Counseling – University of South Africa |
South Africa (2010)
Certificate in TEFL/TESOL – TEFL South
Africa (2021)
Bar Managers Stock Course – Shaker Bar
School (2015)
BA Psychology and Communications –
Unisa 2010 (Incomplete)
Cliff Jacobs (Nat Dpl Hotel Man (UJ). MPRE. GA Level 5 TEFL) Managing Principal / CEO Exquisite Hotel Consultants (Pty) Ltd Mobile: +27 (0) 84 413 1071 / +27 (0) 61 716 6951 Landline: +27 (0) 21 554 0283 Email: cliff@exquisitehotelconsultants.com Skype: cliff.jacobs Web: https://www.exquisitehotelconsultants.com © All rights reserved Terms and Conditions apply Scroll down to view our Hospitality Properties and Businesses for sale or lease or lease-to-buy or partnership arrangement or management agreement arrangement
Mortgage Origination
We interface with all of the major banks in South Africa to ensure that you get the right home loan solution at the best possible rate.
Looking forward to assist you with your home loan application!
Hospitality Consulting, Accounting, Bookkeeping and Payroll Services
Corporate Finance, Tax & Accounting and Treasury Services.
Attorneys, Notaries and Conveyancers
Interior Design
Property Valuation Services
International property, law and immigration
Real Estate Specialist - Our Associate in Namibia
We offer an international platform of specialist hospitality property and/or business brokering services by listing and marketing for sale or lease or by investment partner arrangement or management agreement arrangement of a variety of hospitality products (i.e. hotels, resorts, boutique hotels, guest houses, guest lodges, B&Bs, game resorts, wine farms, yachts, cruise liners, etc) through our association with EC Mobility (in Portugal and Spain), BON Hotels (Africa), Giovanni Conti (Italy, North and East Africa, Sri Lanka), Nuno Boquinhas (Portugal, Azores, Madeira, Mozambique), Property 24, Seeff Property Services, Harcourts, Realnet, RE/MAX, Dogon Property Group, Rawson Estates, among many other prominent commercial estate agencies throughout Southern Africa - and now we are entering other African Countries on the East and West Coasts of Africa and moving further abroad! To date, Exquisite Hotel Consultants has a presence in over 80 countries - and counting...
Working with the above-mentioned agencies and others provides the largest possible reach nationally and internationally for all prospective buyers and sellers wishing to enter or exit the Hospitality Industry.
Sister websites have been opened in the following countries: United Kingdom: see www.exquisitehotelconsultants.co.uk, and in Germany: see www.exquisitehotelconsultants.de, and in the United States of America: see www.exquisitehotelconsultants.us.
Please note that several of our hospitality properties and/or businesses for sale or lease or through business partnership arrangements or management contracts are officially "Off-Market" - mainly for privacy reasons. Therefore, they are not listed as part of our hospitality properties/businesses for sale or lease stock. Please contact me for further details.
Should you be considering to sell or buy or lease or obtain a partnership arrangement or management agreement arrangement for your hotel, boutique hotel, resort, guest house, B&B, game lodge, game resort, guest farm, yacht or cruise liner etc, I would be most pleased to provide you with further details of our way of working to effectively market and sell your property(ies) and/or business(es).
Food Service, Beverage and Laundry Solutions
Electrolux Professional is a leading global provider of foodservice, beverage and laundry solutions, serving a wide range of customers globally, from restaurants and hotels to healthcare, educational and other service facilities.
Learn to speak Hotel English (one-to-one online course)
Our TEFL trained tutors teach the following functions
The course consists of 21 lessons (4 to 5 one-hour lessons per month).
Interior Design
Hotel Amenities - inspired by Africa
Hospitality Consultancy and Procurement
Revenue (yield) Management
Online room inventory Distribution & Rates optimisation
Implementation of Best Available Rate (BAR), in conjunction with point 1 & 2
Real Estate Agency - Our Associate in Mozambique
Tourism Grading Assessment
Mortgage Origination
ooba offers you:
Johannesburg based Tours & Transfers Operator
We look forward to being of service to you.
Kind regards
King Sambu
Hotel Management and Marketing
Hotel Linen Suppliers
LUX Award Winners 2021 for The Best Hospitality Suppliers. We are a proudly South African brand established in 2006.
We Supply:
Property Auctioneers
Appreciating Property Value
Smart Interior Design
Cliff Jacobs (Nat Dpl Hotel Man (UJ). MPRE. GA Level 5 TEFL) Managing Principal / CEO Exquisite Hotel Consultants (Pty) Ltd Mobile: +27 (0) 84 413 1071 / +27 (0) 61 716 6951 Landline: +27 (0) 21 554 0283 Email: cliff@exquisitehotelconsultants.com Skype: cliff.jacobs Web: https://www.exquisitehotelconsultants.com © All rights reserved Terms and Conditions apply Scroll down to view our Hospitality Properties and Businesses for sale or lease or lease-to-buy or partnership arrangement or management agreement arrangement