Our recruitment arm is offering the services of an experienced hospitality candidate who is a team player, relating well with his superiors, colleagues and subordinates. I believe he would be an asset to your hospitality establishment and is able to work anywhere in South Africa.
Below please find his RESUMÉ/CV (in italics).
Please reply in confidence to:
Cliff Jacobs
Managing Principal
Exquisite Hotel Consultants
CAPE TOWN
Cell: +27 (0) 84 413 1071 / +27 (0) 61 716 6951
Landline: +27 (0) 21 554 0283
Email: cliff@exquisitehotelconsultants.co.za
Web: www.exquisitehotelconsultants.com
(As usual, I remind you not to reply via our newsletter's email address, as it is a no-reply address. Please use cliff@exquisitehotelconsultants.co.za instead)
Letter of Motivation
I strongly believe when given a task, whether at a professional or personal level, I should always strive to do my best. I maintain a positive outlook and feel I am able to cope well under pressure, especially in the Hotel Industry.
I see myself as a good team player and I relate well to my superiors, colleagues as well as sub-ordinates. It is imperative for me to work harmoniously with others therefore, I strive to live up to the Organization’s values and expectations.
I believe in being punctual, honest, dedicated and hardworking. All of the above factors are important to me as I would like to see myself grow further in the industry and make a positive impact in the workplace.
Educational Qualifications
Secondary Education
School Name : Eastwood Senior Sec
Pietermaritzburg
Highest Grade : Grade 12
Completed : 1990
Subjects Passed : English
Afrikaans
Biology
Mathematics
Geography
History
Tertiary Education
Business Skills Management (Tourism Enterprise Partnership)
Certificates Received:
• Certificate in service excellence from hotel training board – 1994 (Van Riebeeck Hotel)
• Certificate for fire-fighting course – 2000 (Kapenta Bay)
• Certificate for introduction to wine tasting – 2001
• Certificate on fundamentals Disability Etiquette skills – 2007 (Van Riebeeck Hotel)
• Sustainable customer service strategy – 2009
Computer Literacy
• Opera Hotel Edition
• Alhoa
• Micros
• Fidelio
• Landmark
• Pastel
• Microsoft Office (Excel, Word)
Employment History
Employer : Villa La Pulma
Position Held : Manager
Period : September 2010 to September 2019 (current 9 years)
Duties: :
• Reservations – Accommodation / Deposit payments / Travel Agents – Booking.com Travel Ground, Agoda, Tripadvisor, Nightsbridge, Expedia
• Guest Relations
• Maintenance and Housekeeping issues
• Guest check-ins & out / Group check-ins
• Responsible for all staff & timetables
• Purchasing of food & linen
• Responsible for month-end stock take
• Achieved the Lilizela Tourism Award 2013 for service excellence
• Attention to detail for rooms & public areas
Employer : Yes Please Travel & tours / Guest Lodge B&B
Position Held : Manager
Period : April 2009 to June 2010
Duties:
• 3 Star 27 Rooms
• Enforce procedures / Hospitality coach
• Month-end stock take all departments
• Customer liaison / guest relations
• Employee relations / staff training
• Marketing / reservations for accommodation
• Human resource manageme
• Purchasing of food and stock for lodge
• Floor manager
Reason for leaving : Seeking Hotel Position
Employer : Van Riebeeck Hotel
Position Held : Hotel Duty Manager
Period : February 2005 to February 2008
Duties:
• Enforce procedures to detect fraudulent staff
• Ensure courteous & efficient service in all departments at all times
• Guest relations – in line with hotel business value of personalized attention
• Maintenance and housekeeping issues
• Operational ‘Hot Spots’ eg. Check-in & out / group check-in / VIP arrivals
• Safety and security of guests and staff
• Fire evacuation procedures
• Employee relations & productivity, absenteeism
• Consistent delivery of exceptional service standards
• Communicate to appropriate personnel, any guests complaints or comments
• Relief at concierge desk
Reason for leaving : Retrenched
Employer : City Royal Hotel
Position Held : Ass. Duty Manager
Period : November 2001 to April 2004
Duties:
• Operated Aloha computer systems
• Responsible for restaurant, reception and bar cash-ups
• Oversee of restaurant, kitchen and conference staff
• Responsible for all staff, purchases approval and timetables
• Housekeeping and maintenance management
• Food & Beverage costing
• Checking in groups and guests
• Kitchen and bar issues
Objective : Ensuring high quality working performance by keeping in touch
With current Hotel trends
Reason for leaving : Broaden Horizon in Western Cape Hotel industry
Employer : The Caledon Hotel
Position Held : Hotel Duty Manager
Period : June 14 2004 to August 31 2004
Duties:
• 4 Star 81 Rooms
• Report guests complaints to general manager
• Report and attend fully to guest complaints and request
• Assist with guest check in and overall hotel outlets, ie. (bus, restaurant, spa & conference facilities)
• Oversee staff duties & cash ups
• Assisted with food & beverage month–end stock take
Reason for leaving : Fixed term contract expired
Employer : Cathederal Peak Hotel
Position Held : Ass. F &B Manager
Period : July 2000 to October 2001
Duties:
• 3 Star 82 Rooms
• Purchasing of food and beverage
• control stocks & food wastages
• Responsible for month-end stock take
• Daily bar cash-ups for two bars
• Training and motivation of waiters on guest related matters
• Monitor quality of products with hotel standards
• Participates in department head meetings
• Regular rounds to restaurant, bar and patio to check that the guests are happy, also to promote hotel facilities
Reason for leaving : Moved to CBD of Pietermaritzburg (KZN)
Employer : Kapenta Bay Hotel
Position Held : ASS.F & B Manager
Period : Dec 1999 – June 2000
Duties:
• Responsible for controlling food beverages
• Exhibits a cheerful and helpful manner when dealing with customers in a Restaurant and Bar
• Monitors daily performance of staff and ensures compliance with establishment timetables
• Routinely inspects area of assigned responsibility and report all sub-standard safety, security or equipment conditions to a manager as observed by manager
• Coordinates work to staff to promote efficiency of operation
• consistently recommends actions necessary for staff discipline
• Train staff as assigned and assist with orientation of new staff members
• Treat guests with courtesy, respect and empathy and display good listening skills
• Responsibility for setting up and organized conference and wedding functions
• Relieve person for receptionist on their meal breaks
• Attend fully to guest complaints and Requests
Reason for Leaving : Offered position in Drakensberg
Employer : Devon Valley Hotel
Type of Organization : Country Hotel situated in Winelands
Position Held : Duty Manager
Period : 15 May – 31 October 1999
Duties:
• Responsibilities for month-end stock and operational equipment
• Group check-in and general office duties
• Ensure courteous and efficient service
• Make recommendations and provide information about food and wine
• Discreetly take care of intoxicated or hard-to-handle guests, or those who have disabilities.
• Enforce procedures to detect fraudulent staff.
• Take appropriate action in case of accidents to guest and staff members.
• Communicate to the appropriate personnel any guest complaints and comments.
• Conduct training sessions for dining service staff members.
• Coordinate cost control, Purchasing and maintenance duties with the hotel manager.
Reason for Leaving : Returned to KwaZulu Natal
Employer : Van Riebeeck Hotel
Type of Organization : Beach Hotel & Conference Centre
Position Held : Receptionist Host
Period : December 1998 – April 1999
Duties:
• Receiving and balancing of daily cash up from restaurants and bars
• Checking in and out of hotel conference delegates
• Conduct complex tours for guests, VIPs and conference delegates
• Print registration cards for daily arrivals
• Handling of all telephone calls from switchboard
• Daily back-up of computer inn site 2000
• Responsible for guest pit check on correct rates and departure date.
Position Held : Receptionist Host ( Night Duty Manager)
Duties:
• Maintain professional appearance at all times, clean and well-groomed as per hotel standards
• Relay relevant comments received from customers to the manager
• Exhibits a cheerful and helpful manner when dealing with guests
•Check and oversee guests in the restaurant and Bar area
• Handle all switchboard calls
• Attend fully to guests complaints and requests
• General office duties, posting hotel and guest mail
• Photocopying and Faxing
Reason for Leaving : Returned to the Nest Hotel in KwaZulu Natal – Drakensberg
Employer : The Nest Hotel
Type of Organization : Country Berg Resort
Position Held : Nov. 1989 – Jan. 1994 - 1995 – Oct. 1998
(total of 8 years)
Duties:
Observe the Guests to ensure their satisfaction with the food and service, to respond to any additional requests, assist waiters by removing soiled dishes and glasses.
Entertainment
• Coordinate the weekend and holiday programmes
• Responsible for daily walks and hikes with guest to the mountains.
• Assist in planning regulated weekend programs, special arrangements for guests, celebrating
Birthday parties, Anniversaries and other occasions.
• Maintain professional appearance at all times.
General
• Train staff as assigned
• Schedule staff members time-off
• Monitor staff member attendance and note all absence patterns and bring to attention of management.
• Display team-building skills and always handle all assignments with a positive and enthusiastic attitude.
Reason for Leaving : To further my Hotel Career & Studies
Cliff Jacobs (Nat Dpl Hotel Man (UJ). MPRE. GA Level 5 TEFL) Managing Principal / CEO Exquisite Hotel Consultants (Pty) Ltd Mobile: +27 (0) 84 413 1071 / +27 (0) 61 716 6951 Landline: +27 (0) 21 554 0283 Email: cliff@exquisitehotelconsultants.com Skype: cliff.jacobs Web: https://www.exquisitehotelconsultants.com © All rights reserved Terms and Conditions apply Scroll down to view our Hospitality Properties and Businesses for sale or lease or lease-to-buy or partnership arrangement or management agreement arrangement
Mortgage Origination
We interface with all of the major banks in South Africa to ensure that you get the right home loan solution at the best possible rate.
Looking forward to assist you with your home loan application!
Hospitality Consulting, Accounting, Bookkeeping and Payroll Services
Corporate Finance, Tax & Accounting and Treasury Services.
Attorneys, Notaries and Conveyancers
Interior Design
Property Valuation Services
International property, law and immigration
Real Estate Specialist - Our Associate in Namibia
We offer an international platform of specialist hospitality property and/or business brokering services by listing and marketing for sale or lease or by investment partner arrangement or management agreement arrangement of a variety of hospitality products (i.e. hotels, resorts, boutique hotels, guest houses, guest lodges, B&Bs, game resorts, wine farms, yachts, cruise liners, etc) through our association with EC Mobility (in Portugal and Spain), BON Hotels (Africa), Giovanni Conti (Italy, North and East Africa, Sri Lanka), Nuno Boquinhas (Portugal, Azores, Madeira, Mozambique), Property 24, Seeff Property Services, Harcourts, Realnet, RE/MAX, Dogon Property Group, Rawson Estates, among many other prominent commercial estate agencies throughout Southern Africa - and now we are entering other African Countries on the East and West Coasts of Africa and moving further abroad! To date, Exquisite Hotel Consultants has a presence in over 80 countries - and counting...
Working with the above-mentioned agencies and others provides the largest possible reach nationally and internationally for all prospective buyers and sellers wishing to enter or exit the Hospitality Industry.
Sister websites have been opened in the following countries: United Kingdom: see www.exquisitehotelconsultants.co.uk, and in Germany: see www.exquisitehotelconsultants.de, and in the United States of America: see www.exquisitehotelconsultants.us.
Please note that several of our hospitality properties and/or businesses for sale or lease or through business partnership arrangements or management contracts are officially "Off-Market" - mainly for privacy reasons. Therefore, they are not listed as part of our hospitality properties/businesses for sale or lease stock. Please contact me for further details.
Should you be considering to sell or buy or lease or obtain a partnership arrangement or management agreement arrangement for your hotel, boutique hotel, resort, guest house, B&B, game lodge, game resort, guest farm, yacht or cruise liner etc, I would be most pleased to provide you with further details of our way of working to effectively market and sell your property(ies) and/or business(es).
Food Service, Beverage and Laundry Solutions
Electrolux Professional is a leading global provider of foodservice, beverage and laundry solutions, serving a wide range of customers globally, from restaurants and hotels to healthcare, educational and other service facilities.
Learn to speak Hotel English (one-to-one online course)
Our TEFL trained tutors teach the following functions
The course consists of 21 lessons (4 to 5 one-hour lessons per month).
Interior Design
Hotel Amenities - inspired by Africa
Hospitality Consultancy and Procurement
Revenue (yield) Management
Online room inventory Distribution & Rates optimisation
Implementation of Best Available Rate (BAR), in conjunction with point 1 & 2
Real Estate Agency - Our Associate in Mozambique
Tourism Grading Assessment
Mortgage Origination
ooba offers you:
Johannesburg based Tours & Transfers Operator
We look forward to being of service to you.
Kind regards
King Sambu
Hotel Management and Marketing
Hotel Linen Suppliers
LUX Award Winners 2021 for The Best Hospitality Suppliers. We are a proudly South African brand established in 2006.
We Supply:
Property Auctioneers
Appreciating Property Value
Smart Interior Design
Cliff Jacobs (Nat Dpl Hotel Man (UJ). MPRE. GA Level 5 TEFL) Managing Principal / CEO Exquisite Hotel Consultants (Pty) Ltd Mobile: +27 (0) 84 413 1071 / +27 (0) 61 716 6951 Landline: +27 (0) 21 554 0283 Email: cliff@exquisitehotelconsultants.com Skype: cliff.jacobs Web: https://www.exquisitehotelconsultants.com © All rights reserved Terms and Conditions apply Scroll down to view our Hospitality Properties and Businesses for sale or lease or lease-to-buy or partnership arrangement or management agreement arrangement